Motivation and organizational culture affecting the personnel retention of the Medical Service Department, Bangkok Metropolitan Administration

Objectives: The purposes of this thesis were 1) to study the personnel retention of the Medical Service Department, Bangkok Metropolitan Administration by classifying from personal characteristics; 2) to examine level of work motivation and organizational culture resulting in the personnel retention; as well as and 3) to propose the guidelines on enhancing and developing work motivation and organizational culture affecting the personnel retention of the Medical Service Department, Bangkok Metropolitan Administration.
Materials and Methods:The research methodology was designed by using mixed methods. It was mainly based on quantitative research. Data were collected by questionnaire and qualitative data were collected by in-depth interview. The population in this research was 5,841 officers of the Medical Service Department; the sample group of 406 officers was drawn by stratified random sampling, namely, 394 officers for the questionnaire and 12 officers for in-depth interview. Data were collected in June -July 2021. Data analyses were demonstrated by tables and descriptive analysis. The statistical methods used for data analyses included frequency, percentage, mean, standard deviation, and test hypothesis by entermultiple linear regression.

Results: The result found that 86.29 percent of 394 respondents were female, 61.67 percent were of 21-40 years of age; 61.93 percent were single; 63.96 percent were general nurse; 30.96 percent had the income ranging from 25,001-35,000 baht; 32.99 percent had 6-15 years’ experience; and 51.52 percent lived in Bangkok. The study found that the related factors affecting the personnel retention of the Medical Service Department, Bangkok Metropolitan Administration were collaboratively explained by the variation of personnel characteristics i.e., position, income, work motivation and organizational culture (76.00 percent). The overview of work motivation was at high level (= 3.74, SD = 0.58); that of organizational culture was at moderate level (= 3.42, SD = 0.84); and that of work retention was at moderate level. (= 3.29, SD = 0.78)

Conclusion: The guidelines on enhancing and developing work motivation and organizational culture affecting the personnel retention of the Medical Service Department, Bangkok Metropolitan Administration were: supporting the career advancement, planning the career path, encouraging the recognition of those who made outstanding performance, paying attention to good relationship building among the personnel of the Medical Service Department, encouraging the amity in working environment, and emphasizing on the importance of teamwork.